Effective Date: November 9, 2020
At Frequent Traveler Events, LLC (dba Frequent Traveler University, Loyalty Summit, Frequent Traveler Awards) (“FTU”, LS”, FTA”, or “We”), your privacy is important to us. This Privacy Statement describes the types of information We collect from and about you when you visit our website or online tools (collectively, “Site”) or use our mobile applications (each an “App”). The Site and Apps are collectively the “Services.” This Privacy Statement also explains how We may use and disclose such information, as well as your ability to control certain uses of it.
In some countries, including in the European Economic Area, this information may be considered personal data under applicable data protection laws:
Information You Provide to Us
We collect information from you when you choose to provide it to us. This may include when you submit a membership application or otherwise join We, request information from us, register for a conference or other event, seek accreditation or otherwise participate in the accreditation process, purchase a product, create an account with us, sign up for newsletters or our email lists, use our Services, submit a rating or review, participate in a survey or promotion, or otherwise contact us.
The information we collect may include your name, address, email address, telephone number, mobile telephone number, geolocation information, photos or videos, user name and, if you are our customer or member, credit/debit card number or other financial information. For our accreditation process we may also collect information about your organization including but not limited to the organization’s program, staff and education information. You may be required to provide certain information to create your account or to participate in the accreditation process. If you use a third party service to login, link to us, or communicate with us (such as a social network or third party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services.
Information We Automatically Collect
Information Collected From Other Sources
We may obtain information about you from other sources, including social networks that you use to connect with Us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, Apps, as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our Services.
We may use the information we collect from and about you to:
- Respond to your inquiries, provide membership and member benefits, accreditation services and other services, fulfill orders, process payments and prevent transactional fraud, and contact and communicate with you;
- Develop new programs, products or services;
- Engage in policy initiatives to communicate with you and others to further our public policy and education goals;
- Provide you with customized content, targeted offers, and advertising on the Services, via email or text message, or on other sites or apps;
- Contact you with information, newsletters and promotional materials from We or on behalf of our partners and affiliates;
- Research, address problems, and improve the usage and operations of the Services;
- Protect the security or integrity of the Services and our business; and
- As described to you at the point of data collection.
Please contact your local, state or regional affiliate or affiliate alliance to manage your communications from such affiliates.
We also may share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.
We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.
We may contract with third parties to perform functions related to the Services (“Service Providers”). Service Providers will have access to your personal information needed to perform their business functions, but may not use or share that personal information for other purposes.
YOUR CALIFORNIA PRIVACY RIGHTS
For California residents: We may share your personal information with third parties and affiliated third parties (such as local, state and regional affiliates and affiliate alliances), some of which do not share the We name, for their direct marketing purposes. As these third parties and this category of affiliated third parties are considered an unaffiliated party under California law, you may opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To opt out, please contact our Member Services Department: [email protected]
We will continue to provide your information to local, state and regional affiliates and affiliate alliances identified in your membership application or account for the purpose of processing your membership in such affiliate and affiliate alliance programs.
Your rights as a visitor from the European Economic area (EEA)
If you are a European resident, our legal basis for collecting and using your personal data or information is to do so with your consent; where we need the personal data or information for performance of a contract, or where the collection and use is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question. If we collected your personal data or information with your consent, you may withdraw your consent at any time.
You also have the right to:
- Access your personal data or information;
- Delete, or request deletion of, your personal data or information;
- Object to or restrict processing of your personal information;
- Request portability of your personal information;
- Complain to your local data protection authority at any time;
- Object to automated decision making; and
- Update your personal data or information.
To withdraw consent or exercise these rights, please contact our Member Services Department: [email protected]
Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If we ask you to provide personal data to us to comply with a legal requirement or enter into a contract, we will inform you of this and let you know whether providing us with your personal data is required and if not, the consequences of not sharing your personal data with us.
Similarly, if we collect and use your personal information in reliance on our or a third party’s legitimate interests and those interests are not already listed above (see “Information Use” section), we will let you know what those legitimate interests are.
Any information you may disclose in ratings or review, on message boards, in chat rooms, or on other public areas of the Services, becomes public information. Please exercise caution when disclosing personal information in these public areas.
LINKS TO OTHER WEBSITES
The Services may have links to third-party sites or applications, which may have privacy policies that differ from our own. For example, without limitation, we may use a third party for ad serving, retargeting, remarketing and/or for analytics, in which case such third party may have access to your data, subject to its policies. We are not responsible for the practices of such sites or applications. In the process of providing such functionalities within our services, your browser or other tools or technology may send certain information to the third-party provider. These third-party vendors may use their own cookies and/or other third-party cookies together to (a) inform, optimize, and serve ads across the web based on your past visits to our Services and others and (b) report to us how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. If and to the extent from time to time we use Double Click or another Google brand for ad serving, analytics, remarketing, retargeting, etc., you can set certain preferences and opt-outs using Google Ads Settings, and Google Analytics’ currently available opt-outs.
Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen.
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Services visitors and users. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
DATA STORAGE AND RETENTION
Your personal information is stored on servers in the United States. You understand and agree that We may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have.
If you are a resident of the EEA: Your personal information will be transferred to and processed in the United States, which has data protection laws that are different than those in your country and may not be as protective. Any personal information which we may collect via the Services may be stored and processed in our servers located in the United States or in any other country in which we, or our affiliates, subsidiaries or agents, maintain facilities. You consent to any such transfer of personal information outside your country of residence to any such location.
In the event that ownership of us was to change as a result of a merger, acquisition, or transfer to another company, your information may be transferred. If such a transfer results in a material change in the use of your information, you will be provided notice (which may be via updates to this page) about your ability to decline to permit such a transfer.
Disconnecting your Account from Third Party Websites
You will be able to connect your FTUniversity.com account to third party accounts. BY CONNECTING YOUR FTUNIVERSITY.COM ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their Profile page.
ACCESS TO YOUR PERSONAL INFORMATION
If you have an account on our Services, you may sign in to your account and update your personal information contained in the account.
IF YOU HAVE QUESTIONS
If you have any questions about this Privacy Statement or the practices described herein, you may contact us at:
Frequent Traveler Events, LLC
1730 Park Street Ste. 211
Naperville, IL 60563
REVISIONS TO THIS STATEMENT
We reserve the right to revise this Privacy Statement at any time. When we do, we will post the change(s) on the Site or App. You should check from time to time for updates. Continued use of any Services after any update is your consent and agreement to such updated terms.