Who Are We?
Frequent Traveler University is the world’s premier educational series of seminars devoted to teaching travelers the best way to maximize their frequent flyer miles, hotel points and credit card rewards, while learning about new destinations, tools, and loyalty program intricacies to help make their travels cheaper, more comfortable and with more luxury.
The Frequent Traveler University was established in 2010 to help travelers of the world extract the maximum value from their frequent flyer and frequent guest programs. 30+ events and 12,000+ travelers later, the Frequent Traveler University is the leading authority in North America in frequent travel and loyalty education. In 2018, the Frequent Traveler University launched worldwide seminars.
Frequently Asked Questions
May I speak at one of your events?
We are always delighted to hear from potential new speakers. We select our speakers based on their enthusiasm and depth of knowledge about the miles and points world that our attendees are excited to learn about, combined with their ability to convey that information succinctly as a speaker. If you believe you may be a good fit, please download and fill in this form, and return to us at firstname.lastname@example.org. A member of our team will be in contact with you should we be interested.
Do you offer online learning?
Yes! In late 2020 we launched virtual seminars where you can learn from the safety and comfort of your own home. We also offer a popular annual FTU Online Membership option that keeps costs down and gives you access to over 30+ online courses from some of the most popular personalities in the miles and points community. Take a look to see if an FTU Online Membership is right for you.
What are the benefits of FTU Online Membership?
- Over 30 online courses from some of the most popular personalities in the miles and points community, plus new content every month.
- Complimentary access to an upcoming FTU Virtual Seminar
- Free admission to all future FTU Virtual Seminars (normally $25)
- Complimentary access to all Travel & Adventure Shows where FTU is presenting on-stage (normally $20). See our menu for upcoming shows.
- One $49 discount code good for any Frequent Traveler University in-person event.
Will there be any new FTU Online courses released?
Yes! New courses will continue to be released in the future, and members get access to all of them on-demand.
Do you offer student discounts?
Unfortunately, we do not. But be sure to sign up for our mailing list—we often share exclusive discounts.
Will courses be updated as loyalty programs continue to evolve?
Yes, Online courses will be updated as necessary.
What is your refund policy?
In-person events – We realize plans can change. You may transfer your in-person Frequent Traveler University event ticket to another individual not later than 4 days prior to the start of the event for a fee of $25 by contacting us at email@example.com, but no refunds will be provided.
Frequent Traveler University Online Memberships – FTU Online Memberships and their resulting event tickets (Virtual Seminars and in-person events) cannot be transferred to another individual or refunded. All Frequent Traveler University Online Memberships are billed annually, and will auto-renew each year unless you contact Frequent Traveler University in advance of the renewal date to request that your membership be cancelled.
How can I cancel my Frequent Traveler University Online Membership?
Please contact FTU at firstname.lastname@example.org to request that your membership be cancelled, or for your auto-renew to be turned off. You will have access to all Membership benefits until your cancellation date. No refunds will be given for online membership renewals if you do not request cancellation in advance of your renewal date.
Travel & Adventure Show tickets – T&A Show tickets cannot be exchanged or refunded, and complimentary tickets for FTU Online Members must be in their name only, no +1’s or name changes offered.
What happens if an in-person event is postponed because of COVID-19?
If a scheduled in-person Frequent Traveler University event date is postponed due to existing government-mandated travel restrictions or similar related to SARS-CoV-2, also known as “COVID-19″, pre-registered event attendees will be given the choice of attending the re-scheduled event with a later date or receiving a voucher or coupon so that they can attend a similar event in the extended future.
What happens if an in-person event is cancelled because of COVID-19?
If a scheduled in-person Frequent Traveler University event is completely cancelled rather than rescheduled, Frequent Traveler University will provide all pre-registered event attendees a full refund of the price they paid for the event ticket, back to the original form of payment.
Please refer to our Terms and Conditions for more details, or contact customer service at email@example.com.
What is your policy on photography, recording, live streaming, and videotaping?
Attendees may not record or broadcast audio or video of sessions at the Frequent Traveler University or FTU Online virtual seminars. Attendees may take handwritten notes of the presentations. All intellectual property rights in and to the FTU, the FTU content, and all materials distributed at or in connection with the FTU are owned and/or licensed by Frequent Traveler Events, LLC, sponsors and/or Speakers. You may not use or reproduce or allow anyone to use or reproduce any audio, visual, or written content, any presentation, and/or any trademarks or other trade names appearing at the the event, in any content or in any materials distributed at or in connection with the event for any reason without the prior written permission of Frequent Traveler Events, LLC and the Speakers.
Managing Director of FTU
VP of Business Development
Managing Director of FTU Online
Operations and Customer Service